Slough Borough Council and Osborne have officially opened their shared premises at Hawker House, Langley.
The council’s seven year contract with Osborne will see the company take on responsibility for the maintenance of more than 7,000 properties in Slough.
Osborne is working out of Hawker House, where they have co-located with some of the council’s neighbourhood services teams. The council say this approach “supports collaborative working and places the partnership at the heart of the community it serves”.
Councillor Mohammed Nazir, cabinet member for corporate finance and housing, said: “I am delighted to witness months of hard work coming to fruition as we officially celebrate the launch of our seven year partnership with Osborne.
“We have spent time out in our local communities with Osborne, speaking with residents and finding out what they expect from us. These learnings will shape the future of our service delivery.
“Our residents rightly expect good customer service and together we will work to deliver this. We know Osborne will provide a personalised service to our residents and we are confident that with Osborne as our partner, service levels will improve in all areas.
“I am confident this will be a strong and forward looking partnership that will deliver truly good customer service across the borough, improving the lives of our residents.”
Andy Steele, Chief Executive at Osborne, added: “This partnership is highly significant to us and we are excited to work with Slough Borough Council, a forward thinking local authority who recognise the collaborative approach we bring.
“Osborne teams are now co-located with our council partners, allowing us to deeply understand the needs of the residents whom we are working for.”