Big expansion for click and collect

Transport for London has announced that the Click and Collect trial is being extended to an additional 17 Tube stations – mostly in West London – taking the total number of locations to 42.

Over the last ten months, TfL has been working with a number of major retailers to trial Click and Collect services at 25 Tube station car parks. Over 10,000 Click and Collect orders have been made since November 2013.

Tesco has announced that it will now be expanding its Click and Collect services to an additional eight stations, bringing the total to 14 making them the largest Click and Collect retailer on TfL’s network. Tesco will extend their services to Hounslow West, Wembley Park, Northwood, Ruislip Gardens, Croxley, Moor Park, Brent Cross, and Colindale by the end of the year.

Ocado has become the latest retailer to bring their services to customers travelling on TfL’s network and will be introducing their services to four LU station car parks on a trial basis. These will be available at Ealing, Ruislip, Eastcote and Woodford.

Waitrose has also announced that it will be the first supermarket to launch temperature controlled Click and Collect lockers at on the TfL network. From October, Waitrose’s lockers will be installed in three LU station car parks at Chalfont & Latimer, Ickenham and Chorleywood.

The Click and Collect partnerships have been designed to make it more convenient for customers to place an order online, which they then pick up from their station on their way home.

Graeme Craig, Director of Commercial Development at TfL, said: “Our Click and Collect partnership with the retailers has been a tremendous success for all involved, and we are delighted to be expanding the service to more locations, making it easier for more customers to order their goods and conveniently collect them at their chosen station.

“In due course, we expect further expansion of Click and Collect, alongside the wider transformation of our retail estate, where we will be working with existing tenants as well as new High Street brands and high quality independent retailers. Our aim is to radically improve the services we have on offer for customers, and also provide more income to reinvest in improving the transport network.”

TfL has also established Click and Collect partnerships with Amazon, Asda, InPost and Sainsbury’s. In November 2013, Asda launched the first ever Click and Collect trial with TfL at six LU station car parks. In July 2014, Sainsbury’s launched their first Click and Collect service with TfL at seven LU station car parks. InPost is in talks with TfL to expand their Click and Collect lockers to an additional 20 locations with more planned for the future.

TfL is also working with small businesses, independent retailers and start up companies such as LOLA’s cupcakes who are currently offering their services at five locations on the LU network and Rockflower who have installed the world’s first retail and vending flower kiosk at Blackfriars London Underground Station.

Andrew Yaxley, Tesco Managing Director for London: “We’re excited to roll out our popular Tube Click and Collect service to eight more locations in London. It’s a perfect way for commuters or anyone who lives nearby to order groceries online and pick up by the next day.”

Robin Phillips, Waitrose Ecommerce Director, said: “We are very pleased to be working with TfL to introduce this innovative and market-leading service at London Underground locations. We are committed to making shopping with Waitrose as convenient as possible for our customers, and as the first supermarket in the UK to introduce temperature-controlled lockers with TfL, we hope that customers will find this service to be a very useful shopping solution.”

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