Transport for London has today announced that it intends to award the new London Overground operator contract to Arriva Rail London Limited. The £1.5 billion contract will cover seven and a half years with an option to extend for up to two additional years.
Arriva will take over from existing operator LOROL in November 2016, and will support TfL in delivering further improvements including modernised stations and more frequent services, the first of which will be on the North London line. New trains will also be introduced in 2018.
Under the new concession, customers on some routes will benefit from extended operating hours, and new services will be introduced on some routes on Boxing Day. Arriva will also be expected to deliver sustained improvements in performance levels, which have improved since TfL took responsibility for London Overground routes in 2007. To support this, new incentives have been incorporated into the new contract including financially penalising Arriva should incidents caused by Network Rail, train and freight operators impact on London Overground services. Along with the tightening of the rail industry standard measurement for punctuality for commuter services to three minutes within the scheduled arrival time. These measures are being implemented to encourage closer working with Network Rail and Bombardier to continue to improve reliability and provide high quality services for customers.
Gareth Powell, TfL’s Chief Operating Officer, London Rail, said: “We have worked hard to deliver major improvements for our customers, taking a neglected part of the transport network and transforming it to support new homes, jobs and economic growth across the Capital. Arriva will build on this by extending operating hours, improving frequencies and introducing new trains.”
Arriva will operate all London Overground routes, including those that TfL took over last year from Liverpool Street station to Enfield Town, Cheshunt (via Seven Sisters) and Chingford, as well as services between Romford and Upminster.
TfL is proposing to extend the London Overground to Barking Riverside as part of its work to create better rail services to accommodate a rapidly growing population and to support new jobs, homes and economic growth. The transformation of London Overground has seen passenger numbers rise by 400 per cent since 2007 and the network has become one of the most reliable in the UK.